Here’s your standard water dispenser – you’ve probably seen many of them and most look similar.
You’ve got cold and hot taps which you operate with the red and blue handles.
And now here’s the dispenser which I now face daily:
At first glance the only difference is that instead of handles you now have to press buttons – blue for cold and red for hot.
Here’s what I’m guessing the designers thought:
- Hey, let’s not use those old fashioned handles and instead put cool buttons – it’ll look much nicer.
- Yeeeaahhh! We’re awesome!
- Oh wait, there’s a small problem – it’s now really easy to unintentionally press the wrong one.
- Well hot is used much less than cold… let’s put 2 red buttons so it’s harder to make a mistake.
- But let’s make them really small, so it looks better.
- We’re awesome again!
Well in the end… the buttons are so small that are actually hard to press and by the time my tea cup is full my fingers are already hurting. So the clever workaround was only meant to hide a general usability problem – the use of buttons instead of something that’s better anyway.
My point – “new” does not always equal “better”. You don’t have to reinvent the wheel. While redesigning keep in mind that it’s supposed to be used by humans.